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Tales of a Community Manager

Tales of a Community Manager

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Category Archives: Engagement

5 Tips to Increase Employee Participation in Community

Woman Typing on Computer

Encouraging your fellow employees to engage more with Community members can be a challenge, and it’s not a behavior that can be changed overnight. But when you set strategize and plan realistic goals – no matter how small – you’ll gradually find yourself with more and more internal Community advocates.

Posted byLanaJuly 3, 2018January 10, 2021Posted inEngagement, Onboarding, Tips and TricksTags:internal engagement, internal team participation, presentation, Speaking

FAQs: Your Community's Best Friend

There’s nothing more annoying than fielding the same question…over and over again.  When I was going through my Lithium training, the instructor said that the rule of thumb was that for every person who has a question, you can assume that 25 people have that same question.

Posted byLanaFebruary 1, 2018January 10, 2021Posted inCommunity Management, Engagement, Tips and TricksTags:faq, page views, support

Onboarding Internal Teams

Getting internal engagement in your community can be challenging. Here are some onboarding tips to encourage internal teams to participate more in your Community.

Posted byLanaJanuary 2, 2018January 10, 2021Posted inEngagement, OnboardingTags:internal engagement, internal team participation
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