My First Podcast on Community Signal

Iphone on Sofa

Community Signal LogoI’ve always enjoyed listening to other people talk at conferences about community management and never thought that I’d be asked to actually be on a podcast…but then it happened!

Out of the blue, I received a Twitter DM from Patrick O’Keefe from Community Signal which is a bi-weekly podcast for community professionals.

I’ve heard of this podcast before and always thought that the guests were people who had done amazing things so I was definitely surprised when Patrick asked me to be a guest on his show.  I was super excited about it, but also nervous because I didn’t think I had anything interesting to say.

To gauge whether or not he had a show, Patrick sent me a questionnaire and I answered it as detailed as I could because I wanted to be picked.  He wrote back saying “We definitely have a show!” and we setup a time to chat.

Without giving away too much of my episode, we talked how I discovered Community Management and titled my show From Civil Engineer to Community Manager.

So without further ado, here’s my podcast episode.  I hope you like it!



Personalizing Emails to Users

Woman at Computer

Sending personalized emails to users can really help increase engagement, but many platforms like Mailchimp or Aweber still give the impression that the recipient is still part of a mass-emailing campaign.

The alternative would be to individually write an email to each user, but that can be time consuming – so what do you do?

If you’re using Gmail for your email provider, look into a script that will customize mass emails  like this Mail Merge tool from Steffon Davis.

With this tool, you can send up to 1500 emails a day and I’ve used it to invite customers to the Community, send out my Welcome Kit or collect feedback.

Don’t get me wrong, Mailchimp is a great tool in and of itself, but there are times when a personal touch will make a huge difference.