As the Senior Community Manager and Strategist at Zuora, I’m the sole contributor to the Community team.  Before Zuora, I managed internal communities at Kaiser Permanente, Facebook groups and pages (from a multi-billion tech company to local non-profits) and was a volunteer moderator for Meetup.com.

I encourage Zuora’s customers, partners, and our global internal teams – marketing, engineering, product, support, documentation – to engage in the Community.

What I enjoy the most about community management is that I get to bring people together about topics that they’re passionate about, in creative ways.  Much like other community managers, I wear different hats – community life is never dull because with a global customer-base, the Community never sleeps!

In addition to Zuora, I manage online communities as a volunteer for American Mensa and also help churches create and develop community within their congregations through connection and small groups. 

In this blog, I hope to share the challenges and triumphs that I encounter as a Community Manager of a Bay Area SaaS startup.

About My Blog

Tales of a Community Manager is a collection of my experiences building community from the strategic to the tactical.  There are many extremely well-presented articles, books, podcasts, etc. by other community management professionals with valuable insight. This blog shares how I’ve taken what I’ve learned from these resources as well as how I have applied them in my daily community practices.

I’m one who learns by example, and I hope my entries will help guide you into developing something uniquely wonderful for your respective communities.

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MY BACKGROUND

Education
Certificate, Internet Development, UC Santa Cruz Extension, 2013
M.S. Civil Engineering, Structural Emphasis, 2001
B.M. Music, Oboe Performance, 2000
B.S. Civil Engineering, Structural Emphasis, 1995

Licenses and Certifications
Professional Civil Engineer, California, 2007-present
Member, American Mensa, 2010-present

Awards
National Service Award, American Mensa, 2023
Renaissance Scholar, University of Southern California, 2001

Volunteer EXPERIENCE

Leadership
Gifted Youth Coordinator, San Francisco Regional Mensa, 2023-present
Gifted Youth Coordinator, American Mensa Region 8, 2022-present
Young Adult Mensan Coordinator, American Mensa Region 8, 2022-present
GenX Special Interest Group Coordinator, San Francisco Regional Mensa, 2013-present
Executive Committee Member, San Francisco Regional Mensa, 2018-2021
Board Member, Gifted Homeschoolers Forum, 2021
Board Member, Contra Costa Chamber Orchestra, 2018