What Advice Would You Give to a New Community Manager?

My winning submission from Khoros’ Community Manager Appreciation Day 2020 Contest. Most community managers are on a team of one (as I am) so my advice focuses around that – especially when Community is new to one’s organization: Don’t overwhelm yourself with tasks. Select up to 3 initiatives to focus on for that particular quarter or fiscalContinue reading “What Advice Would You Give to a New Community Manager?”

Discovering Community Management

When I was an engineer, I started out participating in Meetup.com forums as an organizer asking a question about my group.  I saw that someone wrote me back, which was so cool and that encouraged me to ask more questions until I eventually found myself answering other people’s questions too. I suppose I was goodContinue reading “Discovering Community Management”