My winning submission from Khoros’ Community Manager Appreciation Day 2020 Contest. Most community managers are on a team of one (as I am) so my advice focuses around that – especially when Community is new to one’s organization: Don’t overwhelm yourself with tasks. Select up to 3 initiatives to focus on for that particular quarter or fiscalContinue reading “What Advice Would You Give to a New Community Manager?”
I’ve always enjoyed listening to other people talk at conferences about community management and never thought that I’d be asked to actually be on a podcast…but then it happened!
There’s nothing more annoying than fielding the same question…over and over again. When I was going through my Lithium training, the instructor said that the rule of thumb was that for every person who has a question, you can assume that 25 people have that same question.
When I was an engineer, I started out participating in Meetup.com forums as an organizer asking a question about my group. I saw that someone wrote me back, which was so cool and that encouraged me to ask more questions until I eventually found myself answering other people’s questions too. I suppose I was goodContinue reading “Discovering Community Management”