My winning submission from Khoros’ Community Manager Appreciation Day 2020 Contest. Most community managers are on a team of one (as I am) so my advice focuses around that – especially when Community is new to one’s organization: Don’t overwhelm yourself with tasks. Select up to 3 initiatives to focus on for that particular quarter or fiscalContinue reading “What Advice Would You Give to a New Community Manager?”
Category Archives: Community Management
My First Podcast on Community Signal
I’ve always enjoyed listening to other people talk at conferences about community management and never thought that I’d be asked to actually be on a podcast…but then it happened!
FAQs: Your Community's Best Friend
There’s nothing more annoying than fielding the same question…over and over again. When I was going through my Lithium training, the instructor said that the rule of thumb was that for every person who has a question, you can assume that 25 people have that same question.
Discovering Community Management
When I was an engineer, I started out participating in Meetup.com forums as an organizer asking a question about my group. I saw that someone wrote me back, which was so cool and that encouraged me to ask more questions until I eventually found myself answering other people’s questions too. I suppose I was goodContinue reading “Discovering Community Management”
