My winning submission from Khoros’ Community Manager Appreciation Day 2020 Contest. Most community managers are on a team of one (as I am) so my advice focuses around that – especially when Community is new to one’s organization: Don’t overwhelm yourself with tasks. Select up to 3 initiatives to focus on for that particular quarter or fiscalContinue reading “What Advice Would You Give to a New Community Manager?”
Encouraging your fellow employees to engage more with Community members can be a challenge, and it’s not a behavior that can be changed overnight. But when you set strategize and plan realistic goals – no matter how small – you’ll gradually find yourself with more and more internal Community advocates.
I’ve always enjoyed listening to other people talk at conferences about community management and never thought that I’d be asked to actually be on a podcast…but then it happened!
There’s nothing more annoying than fielding the same question…over and over again. When I was going through my Lithium training, the instructor said that the rule of thumb was that for every person who has a question, you can assume that 25 people have that same question.
Getting internal engagement in your community can be challenging. Here are some onboarding tips to encourage internal teams to participate more in your Community.
Sending personalized emails to users can really help increase engagement, but many platforms like Mailchimp or Aweber still give the impression that the recipient is still part of a mass-emailing campaign. The alternative would be to individually write an email to each user, but that can be time consuming – so what do you do?Continue reading “Personalizing Emails to Users”
Onboarding customers is really important for a Community Manager – it’s our job to show them the lay of the land. This is why the Community onboarding process is crucial and the best place to begin, is with a welcome kit that is sent out to new users within a week of registration. After aContinue reading “Creating a Community Welcome Kit”
To help encourage customers to register for our community, one of our customer success managers and a member of the branding team came up with this amazing video! I hope to have a collection of them to show off at conferences in the background. What I love about it: It’s branded Short and Sweet –Continue reading “My Community Has a Commercial!”
When I was an engineer, I started out participating in Meetup.com forums as an organizer asking a question about my group. I saw that someone wrote me back, which was so cool and that encouraged me to ask more questions until I eventually found myself answering other people’s questions too. I suppose I was goodContinue reading “Discovering Community Management”