Speaking

SDX Here I Come!

SDX in Portland Banner
| Lana

I’ve been asked to give a workshop at the upcoming Support Driven Expo (SDX) in Portland this July 21-22!

My topic will be “5 Tips to Increase Employee Participation in Your Community” and I’m pretty excited to share some of my ideas and how I’ve improved participation within Zuora.

Takeaway
Tools and strategies that will help thaw employee inactivity and turn your community into one that is vibrant and have users wanting more.

Description
You know the saying “Build it. They will they come.” How true is this for online support communities where internal teams hold a wealth of product knowledge, but they aren’t sharing it with your community users? If your users aren’t getting the answers they need from the Community, your Community will become a ghost town.

In this interactive workshop, Zuora Community Manager Lana Lee will share strategies that motivated Zuora employees how to leverage the Community for their teams while, at the same time, helping customers with their questions.

My First Podcast on Community Signal

Iphone on Sofa
| Lana

Community Signal LogoI’ve always enjoyed listening to other people talk at conferences about community management and never thought that I’d be asked to actually be on a podcast…but then it happened!

Out of the blue, I received a Twitter DM from Patrick O’Keefe from Community Signal which is a bi-weekly podcast for community professionals.

I’ve heard of this podcast before and always thought that the guests were people who had done amazing things so I was definitely surprised when Patrick asked me to be a guest on his show.  I was super excited about it, but also nervous because I didn’t think I had anything interesting to say.

To gauge whether or not he had a show, Patrick sent me a questionnaire and I answered it as detailed as I could because I wanted to be picked.  He wrote back saying “We definitely have a show!” and we setup a time to chat.

Without giving away too much of my episode, we talked how I discovered Community Management and titled my show From Civil Engineer to Community Manager.

So without further ado, here’s my podcast episode.  I hope you like it!