This recap is from Community Roundtable’s Community Conversations podcast on “Automation and AI in Online Communities”
Hosts Jim Storer and Shannon Abram chat with Jessica Langston the Senior Director, Community at Autodesk about the ways automation and AI can benefit online community programs, including language translations and localization, filtering and analyzing community data and automating repetitive tasks.
My takeaways
Use cases for using AI in the Autodesk Community:
- Filter through data to create themes of what they’re hearing in the community
- Language translations for localized content
- Repetitive jobs (administrative and operational) to focus on relationship-building in their community
On community evangelism:
- Awareness efforts to amplify what’s in it for customers
- Add value proposition in messaging
- Look at the ones who are evangelizing – strong with customer engagement and getting them in the community, speaking at events, writing about it. It’s a team effort.
- Grassroots vs. marketing campaign
Notes to self
- Look into using AI to filter through data to find common discussion themes
- Look into community evangelism program ideas
Tales of a Community Manager 